Not getting emails when receiving a PM

[Daveoc33]

Is anyone else not getting an email when they receive a private message? I've got the correct setting in my profile. I'm wondering if it's a forum issue or a me issue..

 

[Decp369]

Yes same for me, use to always get an email now I get nothing

 

[Austeyr]

Proffrink is aware and looking into it guys

 

[novioman]

Same here usually

 

[Jez_Armstrong]

@proffrink i cant log in on my phone, it says its sent an 2FA email to me but it hasnt

 

[GiantKiwi]

@proffrink i cant log in on my phone, it says its sent an 2FA email to me but it hasnt

Click to shrink...

The 2FA is flat out borked for me - tried logging in on a different machine from normal and it kept chucking errors.

 

[GiantKiwi]

2FA seems to have unwobbled itself now.

 

[Tackle]

2FA seems to have unwobbled itself now.

Click to shrink...

I contacted proffrink off forum & he agreed to disable it for now, at least until the issues are resolved

@proffrink , thanks

 

[Austeyr]

I feel like an external 2FA like google auth would solve the issue a considerable amount tbh. The forum has had email issues for a while now so solely relying on that is a bit of a risk (as discovered!)

 

[Hatchet]

I feel like an external 2FA like google auth would solve the issue a considerable amount tbh. The forum has had email issues for a while now so solely relying on that is a bit of a risk (as discovered!)

Click to shrink...

I'm confused - it does have that. TOTP. Or did you mean "sign in with Google" OpenID Connect?

 

[Austeyr]

I'm confused - it does have that. TOTP. Or did you mean "sign in with Google" OpenID Connect?

Click to shrink...

I wasn't aware the forum had google auth options until a few days ago haha

 

[Neptune]

Are we any closer to a fix? I've had someone who has been trying to join for ages, but the email verifications aren't sent.

 

[Tackle]

Been chasing it up, but only one person has that access, & he's gone radio silent ?.
Will try again tomorrow

 

[proffrink]

I've managed to disable 2FA so everyone can sign in. As for emails: well, that usually takes a number of months of me harassing google for it to get unbanned (which happens every couple of years).

 

[Neptune]

How come you don't use this servers own mail system?

 

[proffrink]

Unfortunately we get awful deliverability what with the keywords (even with all the right records set up) and we'd get this IP blacklisted almost immediately by Yahoo/BT (to name an overly-sensitive example). I've tried self hosting for emails a few times over the years.

An actual real SMTP provider isn't in the budget. We send loads of transactional emails every day and often even get rate limited by Gmail (even before the bans).

 

[Punisher3990]

There is currently an issue with MS recipient addresses (oulook, Live and hotmail) rejecting emails for SPF/DKIM/DMARC issues even when those records are present. I am unsure if thats related but I have been dealing with it at work alot this week already.

 

[proffrink]

Yeh we have this exact issue for Live too. The only time I've ever seen good deliverability has been using a 3rd party service like Gmail

 

[Hatchet]

I've managed to disable 2FA so everyone can sign in. As for emails: well, that usually takes a number of months of me harassing google for it to get unbanned (which happens every couple of years).

Click to shrink...

Is it all or nothing for MFA then? No option to leave non-email methods in place?

On the DMARC front, 80% of the ones that have been setup post Google/MS's big push for it are ineffective anyway as they still set to "none" instead of reject.