Airsoft Direct

[CrackCommandoUnit1972]

Hello, 

Anyone have any experience of dealing with Airsoft Direct? I ordered a couple of GBB magazines a few weeks ago. According to the website, my order is still being processed even though money has gone out of my bank to pay for them 

No response to emails and no one it picking up the phone. 

I paid via pay pal so might raise a complaint with them. 

I paid for 1-5 day delivery so I should have had them over a week ago 

 

[luk1ni]

Had the same issue myself ordered an aeg mags and nothing showed had to ring them over and over and they said they sent a new one just keep trying I suppose 

 

[CrackCommandoUnit1972]

I will harass them tomorrow. If not will raise a complaint with pay pal and try and get my money back as gbb mags are not the cheapest things

 

[Jez_Armstrong]

Definitely raise a complaint, i seem to remember who ran it, and i would not send them my money

https://uk.trustpilot.com/review/airsoftdirect.uk.com

and the guy that runs it

https://www.hulldailymail.co.uk/news/hull-east-yorkshire-news/hull-man-admits-possessing-banned-2701249.amp

 

[Tackle]

I agree, raise the complaint & don't close it until you've got your mags (& are happy with them), or the full refund has cleared, as each transaction can only have one dispute raised.

You'll be surprised how quickly companies sort things out once a dispute is raised, as technically if they get too many paypal can (but rarely does), withdraw its services.

 

[The_Lord_Poncho]

Hmm - I've had something on 'pre-order' since November. Time to get concerned i think!

 

[CrackCommandoUnit1972]

Update

I have had no follow up by email and I have tried ringing the company without any success.

I raised a dispute with PayPal who automatically refunded my money.

So a success of sorts.

Now I just have to find somewhere that is selling WE MP5 GBB mags at a reasonable price..............

 

[CrackCommandoUnit1972]

As an update, I ended up getting what I needed from Defcon Airsoft.