I have a UPS problem....

If it were me, I’d ignore any contact details you’ve been sent,, look up UPS customer enquiries number and ring it to confirm all the details, then decide what you want to do

 
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As Dogbert said I would avoid the details you've been sent and I would get straight onto their complaints team as they will be able to confirm the legitimacy and also if you make enough noise you'll be able to get it cleared. However if you've got a payment receipt for the customs charges as soon as reasonable (1 or 2 working days normally) then they've not got a leg to stand on really.

 
If you paid the amount of tax’s, fees etc requested and have the parcel in your possession I’d be telling them to go fuck themselves even if it’s legit.  

 
If you paid the amount of tax’s, fees etc requested and have the parcel in your possession I’d be telling them to go fuck themselves even if it’s legit.  
Agree, tell em to fuck off, even if it's legit, it screams of some kinda "Ryanair" style scam where a company tried every loophole to squeeze a bit more from punters, even if 1 in 10  bites it's a massive boost to its income.

Shysters

 
"The name Ria is a girl's name of Spanish origin meaning "small river"."

They may have used bad grammar but at least they didn't assume you were a different sex ?

 
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