Afraid I'm going to slope in the opposite direction.
In everything (not just Airsoft), I have always expected to pay the return postage.
It shows goodwill at the initial stages of dispute, which is effectively where most dispute cases will falter.
Plus, and this is just me, the retailer will...
Mine refers to it as 'geek-soft' as well.
As I'm just getting back into it, most of my purchases are being shipped to my workplace rather than home... for God's sake don't tell her!
The kids love it though, and are regularly in the garage dressing up.
... And like a boomerang I've returned to Airsoft.
I first started in 2008, then had to take a break in 2012 (read: the Mrs got pregnant).
Started off at East Midlands Airsoft before moving to the Big Smoke.
Well and truly bitten by the bug again thanks to a work colleague! Have had a couple...